With the onset of the COVID-19 pandemic, social media has rapidly become a crucial
communication tool for information generation, dissemination, and consumption. In this …

This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

Background: Despite the growing body of literature examining social media in health
contexts, including public health communication, promotion, and surveillance, limited insight …

The crisis arising from the COVID-19 pandemic has affected the entire tourism system,
including communication and marketing practices. Of these practices, in recent years …

Although social media have been used by public relations practitioners as a key vehicle for
crisis communication, little is known about how these platforms were utilized by public health …

Background The public often turn to social media for information during emerging infectious
diseases (EIDs) outbreaks. This study identified the major approaches and assessed the …

Maria Laura Ruiu is lecturer at Northumbria University (Newcastle upon Tyne). She has
recently completed her second PhD in Social Sciences (Northumbria University). She also …

This study examined how major health organizations use Twitter for disseminating health
information, building relationships, and encouraging actions to improve health. The sampled …

While social media like Twitter have been increasingly adopted by public-sector
organizations, it remains less explored as to how government and emergency management …

Background The COVID-19 pandemic has been accompanied by an infodemic: excess
information, including false or misleading information, in digital and physical environments …