Purpose This study aims to identify factors that can improve customer service performance
by verifying the relationships between these factors, such as customer orientation, firm …

As competition moves beyond a single firm into the supply chain, researchers are beginning
to explore quality management (QM) in a supply chain context. The literature suggests that …

Este documento presenta una revisión sobre el concepto de curva de aprendizaje, sus
orígenes, modelos y principales aplicaciones. Se realizó una investigación documental …

The authors examine the effects of firm-level reflections of two societal–culture factors,
collectivism and power distance, as well as organizational cultural strength, on the …

Purpose–The increasing importance of customer satisfaction is uncontested. Yet, banks are
currently facing another major challenge, meeting the changing needs of customers. For this …

Researchers have begun to concentrate on the definition of organizational learning, the
dimensions of organizational learning and how to develop the organizational learning …

This paper has three objectives: first, to analyse the effects of organisational learning on
customer value creation capability; second, to develop a better understanding of how …

Using replication research, the validity of the just-in-time purchasing (JITP) construct is
established. Although empirical researchers have examined JITP over the last two decades …

Although organizational innovativeness has been regarded as propelling the market,
entrepreneurial and learning orientation, as well as innovativeness relationships, much of …

Objetivo: Analizar la influencia del Aprendizaje Organizacional (AO) en dos de estas
variables de resultados, la competitividad y el desempeño organizacional (DO) en las …