In 2014, prior to several years during which they would hire thousands of workers, the
leadership of online retail giant Amazon asked their machine-learning experts to develop an …

Can consumers hold sellers accountable and enforce market norms? This Article spotlights
the disciplinary power of a small subset of consumers, who we dub" nudniks." 1 Nudniks are …

Based on case studies indicating that apologies from physicians to patients can promote
healing, understanding, and dispute resolution, thirty-nine states (and the District of …

How much trust should we place in consumer-sourced reputational information? This Article
develops the argument that systems of reputational information are subject to a number of …

Apologies are an integral part of human communication and can repair damaged
relationships. Within the medical system, apologies remain controversial. Physicians often …

When Margaret Donnelly, an eighty-five-year-old widow suffering from a congestive heart
disease, woke up that morning, she did not realize she was hours away from facing a …

Legal and psychological research has consistently demonstrated the value of apologies in
legal contexts, finding that apologies can assuage the anger and soothe the aggression felt …

The law generally provides the victim (or the injured), and only the victim, the right to sue
and collect damages. The" case-or-controversy" requirement embodies this principle, which …

Suppose you are being sued by a large corporation. The corporation claims that one of your
recent social media posts violates its intellectual property rights' or that you defaulted on a …

Concerns with medical malpractice liability costs have been a principal factor leading states
to adopt a series of tort liability reforms. Following the enactment of medical malpractice …