Understanding online travel communities: A literature review and future research directions in hospitality and tourism
This study conducts a literature review and thematically synthesizes 71 OTC articles
published from 2002 to 2020, primarily from the leading hospitality and tourism journals. The …
published from 2002 to 2020, primarily from the leading hospitality and tourism journals. The …
The role of visual cues in eWOM on consumers' behavioral intention and decisions
Consumers increasingly use eWOM to make decisions about various products and services.
However, few studies have investigated how different visual and verbal eWOM cues affect …
However, few studies have investigated how different visual and verbal eWOM cues affect …
Hotel guest satisfaction during COVID-19 outbreak: The moderating role of crisis response strategy
Taking appropriate strategies in response to the COVID-19 crisis has presented significant
challenges to the hospitality industry. Based on situational crisis communication theory …
challenges to the hospitality industry. Based on situational crisis communication theory …
Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price
OA El-Said - Tourism Management Perspectives, 2020 - Elsevier
This paper analyses the impact of online reviews on hotel booking intention. The moderating
effect of brand image, star category, and price on this relationship was also tested. A …
effect of brand image, star category, and price on this relationship was also tested. A …
Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making
Purpose Big data analytics allows researchers and industry practitioners to extract hidden
patterns or discover new information and knowledge from big data. Although artificial …
patterns or discover new information and knowledge from big data. Although artificial …
Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques
This study aims to investigate the travellers' choice behaviour towards green hotels through
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
existing online travel reviews on TripAdvisor. Accordingly, a method combining …
The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness
L Su, Q Yang, SR Swanson… - Journal of Vacation …, 2022 - journals.sagepub.com
This study explores the impact of the valence (positive/negative) and emotional intensity
(strong/weak) of online reviews on potential Chinese visitors' travel intentions and trust of a …
(strong/weak) of online reviews on potential Chinese visitors' travel intentions and trust of a …
The combinatory role of online ratings and reviews in mobile app downloads: an empirical investigation of gaming and productivity apps from their initial app store …
Mobile app ratings and reviews are important due to their influence on consumer behavior
and the financial consequences for app developers and app platform providers. This paper …
and the financial consequences for app developers and app platform providers. This paper …
[HTML][HTML] Impact of seller-and buyer-created content on product sales in the electronic commerce platform: The role of informativeness, readability, multimedia richness …
Due to the development of e-commerce, customers are rapidly shifting from passive
receivers of information to content contributors. Two types of content coexist on modern e …
receivers of information to content contributors. Two types of content coexist on modern e …
YouTube it before you buy it: The role of parasocial interaction in consumer-to-consumer video reviews
Consumer-to-consumer (C2C) online reviews are important sources of information that help
consumers decide which products and services to buy. Although C2C reviews in video …
consumers decide which products and services to buy. Although C2C reviews in video …