The requirements engineering (RE) process is a decision-rich complex problem solving
activity. This paper examines the elements of organization-oriented macro decisions as well …

The capability maturity model (CMM) is part of several software process improvement (SPI),
six sigma, and total quality management (TQM) initiatives in organizations. SPI and …

The factors of ever-increasing customer demand, global competition, and software quality
have made the process of software development with a focus on quality quite demanding …

The chemical product substitution process is undertaken by chemical industries for
complying with regulations, like REACH in Europe. Initially devoted to chemists, chemicals …

Most of the available literature on quality management is based on management's
perception; few studies examine critical issues of quality management from the customer's …

Global competition, which has now become fierce because of advancements in technology
and changing equations in the global economy, has made its impact on the software …

Total quality management (TQM), ISO 9000, the Capability Maturity Model standards, and
the consequent operational-performance indicators of organizations are of interest to …

As the number and size of variables in any business increase, the decision makers must
choose among a larger number of alternatives with more constraints. The decision to …

This paper presents a view that the key to software quality lies in satisfying customers. Such
a view of defining software quality from the customer's perspective is in line with the Total …

Software risk assessment has become an integral part of software quality management. The
pressure to reduce software development cycle time is inducing firms to adopt an anticipate …