During the last two decades, studies on customer citizenship behavior in the service context
have gained the attention of researchers. However, there is no comprehensive review …

The extent of the widely demonstrated babyface effect in other disciplines remains
understudied in hospitality-based service failure situations. By addressing this research gap …

Prior studies reported mixed results on how consumers respond to broadcasters' physical
attractiveness. To shed new light on this research gap, this study investigates the influence …

Physical attractiveness, an important factor in tourism service encounter, has received
increased attention recently. However, less attention has been devoted to its effects on …

The restaurant industry has witnessed a dramatic rise of service robots. Previous research
suggests that humanoid service robots are perceived as social entities and thus might lead …

Purpose Limited research has paid attention to the physical attractiveness stereotype in peer-
to-peer sharing accommodation settings. Since the high-risk situations in sharing …

The attractiveness of service employees can have a significant impact on customer attitudes
and behaviors. While frontline employees can reduce the risk of the COVID-19 transmission …

Purpose This paper aims to introduce the psychological variable of “social distance” and use
SEM to analyze the relationship between tourism service providers' physical attractiveness …

The environmentally responsible behavior (ERB)-related research has been well
documented; however, few scholars have yet reconsidered this field under the impact of the …

This research explores a positive effect of pets' cuteness on consumer intentions to reserve
home-sharing services and further reveals the underlying mechanism via a serial-mediating …