The issue of research on patient satisfaction with healthcare services took on a completely
new dimension due to the COVID-19 pandemic and the developing telehealth services. This …

In the online health community, the doctor-patient interaction is one of the most important
functional modules. A large volume of unstructured text data has been generated in the …

Although online health communities (OHCs) serve as a convenient and important platform
for patients to access professional services, limited knowledge is available on patients' …

With the aging of the population and the upgrading of the consumption structure of national
health demand in China, it has become a new trend for the public to actively seek health …

In this study, we first make a comprehensive literature review about the role of big data in
healthcare industry, and the application of big data in demand forecasting. After that, we …

To save time and reduce treatment costs, an increasing number of people are seeking
medical services from online healthcare platforms. However, individuals face many threats …

Corporate social responsibility (CSR) has become increasingly important for manufacturers
to satisfy the escalating societal expectations for environmentally and socially responsible …

Purpose Technology has revolutionized the delivery of health-care services, with e-
consultations becoming popular mode of service delivery, especially during the pandemic …

Purpose This study aims to investigate the external and internal stimuli, which affect the
organismic experiences of the users and thereby influence their response in terms of …

Background Online healthcare has become an important part of healthcare services.
Patients can access unlimited information reflecting a doctor's service quality in online …