Purpose The purpose of this paper is to identify the factors determining students' attitude
toward using newly emerged artificial intelligence (AI) tool, Chat Generative Pre-Trained …

Open AI's ChatGPT has emerged as a popular AI language model that can engage in
natural language conversations with users. Based on a qualitative research approach using …

Increased environmental concerns have prompted organizations, businesses and countries
to act sustainably to accomplish sustainable development goals. Hence, research on Green …

The trend of using artificial intelligence based chatbots for service encounters has seen a
significant spike in recent times. Many studies have attempted to explain the adoption of the …

The study explores factors affecting university students' behavioural intentions in adopting
an academic advising chatbot. The study focuses on functional, socio-emotional, and …

Due to contradictory findings in existing literature, the understanding of the adoption
intention of AI-based chatbots has been limited. Hence, the objective of this paper is to …

As an empirical effort to explore the public relations potential of AI-enabled technologies
such as chatbots, this study examined how chatbot social conversation—a communication …

By 2030, the global chatbot market in the fintech industry is expected to reach 6.83 billion
USD (Vailshery), and while using chatbots, consumers might be unable to tell whether they …

The main objective of this article is to investigate the factors that influence customers'
intention to reuse chatbot-based services. The study employs a combination of the …

Healthcare chatbots provide a professional, immediate, and low-cost tool for advising
people on health information. Unlike previous studies on chatbot adoption that focus on the …