Tourism service providers need to have expressive communication skills to be able to offer a
better tourism product and create a pleasant tourist experience. To better understand …

Purpose–Besides possessing professional knowledge, tourism service providers need to
have expressed communication skills and soft skills in order to offer a better tourism service …

Generation Z has recently entered the tourism labour market, where communication skills
have been recognised as one of the most important soft skills. This paper investigates the …

Module and programme leaders within higher education strive to improve module materials
to enhance engagement and learning outcomes. However, questions remain whether these …

Organizations use social networking sites (SNSs) to create collaborative communication
channels among employees, consumers, and clients. Organizations expect future …

Business writing has been a desired skill in managers. The existing traditional business
writing assessment tools like written examination and hand-in assignments based on genre …

Employability skills are important to be successful in any job in the job market. Colleges and
universities should focus on teaching these skills to students to prepare them for the world of …

Using social media communication (SMC) for personal and professional use represents two
different skill sets. Though students often use SMC on a personal basis for fun and …

The instructor developed an assessment tool based on Service-Learning (SL) for
developing business and professional communication (BPC) skills in business school …

Purpose: The main aim of this research is to assess the effectiveness of internal governance
controls and processes with specific focus on the skills and challenges facing internal …