Background: Hospice care is an underused form of intervention at the end of life. The
experiences of patients, families, and other caregivers are important to consider in thinking …

This article introduces the trajectory touchpoint technique (TTT), a service design
methodology that harnesses customer experiences for enriched understanding of value …

Drawing upon transformative service research and social tourism literature, this paper
explores the relationship between respite care and childhood illness. It focuses specifically …

Conceptualizations of luxury usually derive from individuals who are agentic and
empowered. Building upon the consumer-centered experiential movement, this paper …

Background Evaluation of palliative care services is crucial in order to ensure high quality
care and to plan future services in light of growing demand. There is also an …

This paper details the development and testing of a measurement tool designed to better
understand service experiences from the user's perspective. It has long been argued that …