This guide provides library directors, managers, and administrators in all types of libraries
with complete and up-to-date instructions on how to evaluate library services in order to …

In the past decade, User Experience research and design has gained significant traction in
the business world. It also has much to offer to academic libraries. In this framework, the …

Service design is a holistic, co-creative, and user-centered approach to understanding user
behavior for creating or refining services. Use this LITA Guide to help as a toolkit for …

By fostering principles of systems thinking and informed learning though an inclusive,
participatory design process that advances information exchange, reflective dialogue, and …

This book explains the concept of adding value and shows staff at libraries and other
organizations why they need to take steps now to ensure they are adding new value to their …

Library public services staff have primarily focused on providing services through
interactions with their users. Although service quality and customer satisfaction are important …

A common way for academic libraries to support student success is through partnership with
writing centers. Practices such as applying service design thinking to develop and inform …

ABSTRACT A well-crafted localized survey is an excellent opportunity to efficiently collect
data about library user feelings and experiences on a large scale. 800 undergraduate …

In the evolving landscape of librarianship, surveys efficiently capture patron thoughts and
feelings on a large scale. However, many library surveys fail to evince depth user feelings …

David Lankes nel suo libro, The atlas of new librarianship2, sostiene che il futuro delle
biblioteche sarà valutato più per i servizi che per le collezioni di libri. Partendo da questo …