Organizational decision-makers need to evaluate AI tools in light of increasing claims that
such tools outperform human experts. Yet, measuring the quality of knowledge work is …

Purpose Social robots increasingly adopt service roles in the marketplace. While service
research is beginning to unravel the implications for theory and practice, other scientific …

The problem I intend to address in my industrial PhD is the lack of data regarding the
acceptance and experience of users involved in the transformation of recruitment and …

Research accepts that ML-based AI tools' accuracy is a defining characteristic for AI
implementation. Yet, the understanding of accuracy in relation to the “ground truth” remains …

Leveraging data for AI implementation requires complex managerial approaches and
sophisticated technology arrangements that ideally bridge the gaps between the needs of …

Data are often imperfect in representing the phenomena they stand for. We study how a
machine learning developer team tackles this challenge as they work on capturing, by data …