This study acknowledges the necessity to make changes in the domestic education service
market given the coronavirus (COVID-19) pandemic outbreak in the fourth industrial …

This study aims to develop an integrated model to analyze the behaviors of public library
volunteers in order to help the libraries utilize them as helpful and important human …

This study examined the influence of Korean public libraries' service quality factors on
overall user satisfaction and loyalty. The service quality factors analyzed were collections …

This study investigates the customers' perceptions on three traditional dimensions of the
perceived library service quality (library personnel; library resources and user services; and …

This study selected various factors that may influence the satisfaction and use of public
libraries through reflecting social changes led by the fourth industrial revolution, in an effort …

본 연구는 유럽의 고객만족도모델 (ECSI) 을 적용하여 대학도서관의 전반적인 품질이 도서관의
이용에 따른 전반적인 만족도와 도서관의 지속적인 이용의사에 미치는 영향을 밝히는데 그 …

The research purpose for this paper is adopt the European Customer Satisfaction Index
(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty …

초 록본 연구는 전국 공공도서관 이용자를 대상으로 이용자만족도 조사를 실시한 후, 현재
우리나라공공도서관의 서비스가 이용자의 만족을 얼마나 성취하고 있는 가를 분석하고 …

This study examines user satisfaction in public libraries nationwide. It analyzes service
quality factors that affect user satisfaction of public library patrons and identify sub-factors of …

This study designed the research model to identify whether the characteristics of cultural
programs of public libraries and middle-aged people's experience of the programs impact …