Enterprise social media (ESM) is an emerging platform based on Web 2.0 that allows
employees to communicate and collaborate. Despite its numerous opportunities and …

The growing phenomenon of government social media requires better informed and more
complex studies, but all beginning with a clearer understanding of the current research …

Mobile payment technology continues to spread across the globe, but its diffusion has not
been uniform. Its low usage in developing economies is of particular concern to …

Prior studies highlight consumer behavior in social commerce from the perspective of
relational exchange, while culture-driven aspects have been neglected. Given cultural …

Social media have become a common organizational resource of governments and public
administrations in different contexts. Previous authors have stated that social media …

The notion of adaptive governance was originally created to capture forms of collaboration
in socio-ecological systems that can respond to rapid changes in the environment. However …

Governments' increasing presence on social media enables a wide range of new modes of
interaction that go beyond government information and service provision to include the key …

During times of public crises (such as COVID-19), governments must act swiftly to release
crisis information effectively and efficiently to the public. This paper provides a general …

Research on e-participation has grown significantly in the last years. This review focuses on
public administrations, which are central actors in the solicitation and organization of e …

Social media provide new opportunities for supporting the dynamics of collective action
(CA), allowing for the mobilisation of people into debates and involving them in new forms of …