Customer satisfaction is the most important parameter for judging the quality of service being
provided by a service provider to the customer. Positive feedback from the customer leads to …

Purpose The primary objective of this study is to conduct a comprehensive literature review
focused on the concept of service quality within the healthcare sector. This research aims to …

Attaining superior service quality is a primary concern for all service providers, since they
face a constant demand for providing high-quality customer-oriented services. It becomes …

The healthcare industry is increasingly becoming more competitive, with patients now
demanding a higher level of service quality. This study aims to model the impact of service …

Ethiopia's Community-Based Health Insurance (CBHI) scheme was established with the
objectives of enhancing access to health care, reducing out-of-pocket expenditure (OOP) …

Rural areas' emergency response capacities are generally weaker when compared to tier
one cities and this can have an adverse effect on residents' livelihood and health. Evaluation …

Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …

Service quality is considered as a key component for employer brand that is determined
through customers' satisfaction. In this context, the primary goal of the health care industry is …

Background Ethiopia has implemented a nationwide primary health program (the Health
Extension Program) at the grassroots level since 2003. The aim of the program is to increase …

As health care services get more competitive, health care practitioners and academic
researchers are increasingly interested in exploring how patients perceive quality before …