This paper draws attention to the critical account of green hotels from various stakeholder
perspectives. It reviews why and how the green hotel industry is increasingly involved in …

As a kind of user-generated information, online reviews contain customers' preferences for
different aspects of hotels, which not only influence customers' booking decisions but also …

The effect of hotel attributes on customer satisfaction has been well studied in hospitality
literature. However, the importance of hotel attributes for customer satisfaction may change …

This study aims to examine how performance of hotel services symmetrically and
asymmetrically affects overall customer satisfaction. For this purpose, data were collected …

This study uncovers hotel brand positioning and competitive landscape mapping by text-
mining user-generated content (UGC). Rather than relying on a single dimension of …

This study attempts to investigate the effect of cross-country differences on online hotel
reviews. More specifically, it attempts to investigate whether there are differences in the way …

Survey-based research on hotel re-patronage is based largely on hotel customer
satisfaction measurements and stated re-visit intentions. Less is known about actual re …

Purpose This paper aims to propose a conceptual framework to investigate the influences of
innovative services on customer satisfaction and behavioural intentions. As service …

In the growing halal industry, there are differences of opinion among researchers about the
effect of Islamic attributes on consumer satisfaction. Therefore, this paper aims to evaluate …

Online customer reviews have become a significant information source for scholars and
practitioners to understand customer experience and its association with their satisfaction to …