The domestic turn: Business process outsourcing and the growing automation of Kenyan organisations
Business Process Outsourcing (BPO) can loosely be described as service work contracted
out to a third party. The term encompasses a range of activities that include customer service …
out to a third party. The term encompasses a range of activities that include customer service …
[PDF][PDF] Labour market analysis and business process outsourcing in Ghana: Poverty reduction through information and digital employment initiative
While both unemployment and underemployment are the two main forms of underutilisation
of human resources in Ghana, much of the policy attention has always been focused on …
of human resources in Ghana, much of the policy attention has always been focused on …
Entrepreneur characteristics, competitive strategy, firm level institutions and performance of small and medium enterprises of non-timber forest products in Kenya
LC Wekesa - 2015 - erepository.uonbi.ac.ke
Evidence is emerging that the dominant link between entrepreneur characteristics and firm
performance is influenced by several other factors. There are indications of a link between …
performance is influenced by several other factors. There are indications of a link between …
[图书][B] Business-to-business marketing: How to understand and succeed in business marketing in an emerging Africa
Business-to-Business Marketing: An African Perspective: How to Understand and Succeed
in Business Marketing in an Emerging Africa is a comprehensive application of the most …
in Business Marketing in an Emerging Africa is a comprehensive application of the most …
'Development', profiles and prospects: labour in Kenya's outsourced call centres
A Free - Critical African Studies, 2015 - Taylor & Francis
As part of the government's Vision 2030 initiative, Kenya's business process outsourcing
(BPO) sector has been identified as a key source of development and employment creation …
(BPO) sector has been identified as a key source of development and employment creation …
The economic geography of South Africa's call centre industry
WR Pandy, CM Rogerson - Urban Forum, 2012 - Springer
Over the past two decades, scholarship on call centres has grown with contributions from a
range of disciplines including management science, urban studies, organisation studies and …
range of disciplines including management science, urban studies, organisation studies and …
[PDF][PDF] Developments and challenges of business process outsourcing sector in Kenya
KP Chumo - European Journal of Business Management, 2015 - core.ac.uk
The initiatives to make Kenya a leading Business Process Outsourcing (BPO) destination in
Africa has been one of the key objectives of Kenyan Government. However, despite the …
Africa has been one of the key objectives of Kenyan Government. However, despite the …
[PDF][PDF] Prospects for information and communications technology-enabled services in Kenya
DN Muchai, P Kimuyu - The case of the mobile money transfer …, 2017 - wider.unu.edu
The mobile money transfer industry has been the most successful information and
communications technology-enabled service in Kenya, having recorded an exponential …
communications technology-enabled service in Kenya, having recorded an exponential …
Prospects for information and communications technology-enabled services in Kenya: The case of the mobile money transfer industry
The mobile money transfer industry has been the most successful information and
communications technology-enabled service in Kenya, having recorded an exponential …
communications technology-enabled service in Kenya, having recorded an exponential …
[PDF][PDF] Prospects for Information and Communications Technology-Enabled Services in Kenya
1. Background Kenya is the largest economy in East Africa, with a gross domestic product
(GDP) of US $55 billion and gross national income (GNI) per capita of US $1,190 (World …
(GDP) of US $55 billion and gross national income (GNI) per capita of US $1,190 (World …