A critical review of the e-satisfaction literature
User satisfaction is essential to the success of any Web site. Satisfaction with electronic
environments, or e-satisfaction, drives traffic to Web sites and encourages repeated use of a …
environments, or e-satisfaction, drives traffic to Web sites and encourages repeated use of a …
Integration of global knowledge networks
EG Anderson Jr, GG Parker - Production and Operations …, 2013 - journals.sagepub.com
This article surveys the literature and develops a framework for research into the integration
of distributed knowledge work (DKW). Knowledge work is considered to be “distributed” …
of distributed knowledge work (DKW). Knowledge work is considered to be “distributed” …
Measuring ERP success: The key-users' viewpoint of the ERP to produce a viable IS in the organization
JH Wu, YM Wang - Computers in Human behavior, 2007 - Elsevier
Enterprise resource planning (ERP) systems are becoming mature technologies to support
inter-and intra-company business processes even in small and medium enterprises …
inter-and intra-company business processes even in small and medium enterprises …
Understanding service quality and relationship quality in IS outsourcing: Client orientation & promotion, project management effectiveness, and the task-technology …
A national survey of firms that participated in outsourcing relationships was conducted, and
service quality and relationship quality were found to be significantly and positively related …
service quality and relationship quality were found to be significantly and positively related …
Measuring ERP success: the ultimate users' view
JH Wu, YM Wang - International Journal of Operations & Production …, 2006 - emerald.com
Purpose–Enterprise resource planning (ERP) is now considered to be the price of entry for
running a business. However, ERP systems are complex and expensive, and the decision to …
running a business. However, ERP systems are complex and expensive, and the decision to …
Measuring user satisfaction and perceived usefulness in the ERP context
Initially, Enterprise Resource Planning (ERP) systems held the promise of easily integrating
all processes within and around the organization. Many reported ERP failures have led us to …
all processes within and around the organization. Many reported ERP failures have led us to …
Institutional factors affecting offshore business process and information technology outsourcing
N Kshetri - Journal of international management, 2007 - Elsevier
Micro and macro level impacts of offshore outsourcing are far from clear. Thus there are
some well-founded rationales for and against offshore outsourcing as well as a number of …
some well-founded rationales for and against offshore outsourcing as well as a number of …
An examination of the trade-off between internal and external IT capabilities
The business case for hiring external IT consultants is compelling. Consultants can
represent a rich source of valuable, short-term capabilities. From a resource-based …
represent a rich source of valuable, short-term capabilities. From a resource-based …
ERP user satisfaction issues: insights from a Greek industrial giant
P Longinidis, K Gotzamani - Industrial Management & Data Systems, 2009 - emerald.com
Enterprise resource planning (ERP) systems are sophisticated information technologies
(ITs) that enable companies to gain noticeable advantages over their rivals. However, these …
(ITs) that enable companies to gain noticeable advantages over their rivals. However, these …
User satisfaction with business-to-employee portals: conceptualization and scale development
The purpose of this paper is to develop and validate the business-to-employee portal user
satisfaction (B2EPUS) measure. Five sequential stages of scale development were …
satisfaction (B2EPUS) measure. Five sequential stages of scale development were …