Short message service (SMS) that has been widely used in various fields could potentially utilized for problem-solving consulting services that are based on expert system, so it takes a …
This paper aims to develop consulting services using telephone. Consultation mechanisms conduct questions and answers by using interactive voice response (IVR) based on expert …
An expert system that accommodates multiple domain problems is potentially accessed by a large number of users. This can degrade service performance if it is applied only at a single …