Although it is still at the inception stage, the Metaverse is likely to revolutionize service
marketing and management by disrupting existing business strategies, consumer norms …

Purpose This study aims to contribute by forming the concept of luxury hotel brand (four-and
five-star hotel) coolness and revealing its promoting role to customer brand engagement …

Despite a widespread consensus towards the implications of workplace ostracism to
employees, little research attention has been paid to exploring its determinants, especially in …

By analyzing 47 articles on lookism of employees in Hospitality-Tourism workplaces
published up to March 2023 in hospitality and non-hospitality journals, this study provides a …

Aesthetic labor plays a crucial role in social media influencer marketing. Based on the
theories of aesthetic labor and social media influencers, this study aims to identify the …

Given the significance of transformation and the conceptualization of experiences that
incorporate corporate social responsibility in their design to satisfy customers, this paper …

Although service robots wearing uniforms are increasingly common in hospitality services,
little is known about how robot uniforms affect customers' perceptions and behavioral …

As the hospitality industry has begun adopting service robots to replace frontline human
services, service robots' attractiveness becomes a salient factor in their design and …

Purpose The purpose of this paper is to provide guidance regarding the satisfaction of
customer needs in the competitive restaurant industry. Restaurants have seen a …

Some of the luxury consumption literature suggests that luxury consumption is a beneficial
social signal for the actor which facilitates social interaction. However, a different stream of …