[HTML][HTML] Opinion Paper:“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for …

YK Dwivedi, N Kshetri, L Hughes, EL Slade… - International Journal of …, 2023 - Elsevier
Transformative artificially intelligent tools, such as ChatGPT, designed to generate
sophisticated text indistinguishable from that produced by a human, are applicable across a …

Opinion Paper:“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research …

YK Dwivedi, N Kshetri, L Hughes, EL Slade, A Jeyaraj… - 2023 - uia.brage.unit.no
Transformative artificially intelligent tools, such as ChatGPT, designed to generate
sophisticated text indistinguishable from that produced by a human, are applicable across a …

Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果

AV Prakash, A Joshi, S Nim, S Das - The Service Industries Journal, 2023 - Taylor & Francis
摘要根据行业报告, 基于人工智能的聊天机器人可以改变在线客户服务。 尽管企业越来越多地
实施聊天机器人来自动化客户服务, 但消费者信任和接受度的缺乏继续引起担忧 …

Enhancing student engagement: Harnessing “AIED”'s power in hybrid education—A review analysis

A Almusaed, A Almssad, I Yitmen, RZ Homod - Education Sciences, 2023 - mdpi.com
Hybrid learning is a complex combination of face-to-face and online learning. This model
combines the use of multimedia materials with traditional classroom work. Virtual hybrid …

[HTML][HTML] The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users

L Gkinko, A Elbanna - International Journal of Information Management, 2023 - Elsevier
There is an exponential growth of the use of AI applications in organisations. Due to the
machine learning capability of artificial intelligence (AI) applications, it is critical that such …

Perceived conversational ability of task-based chatbots–Which conversational elements influence the success of text-based dialogues?

A Rese, P Tränkner - International Journal of Information Management, 2024 - Elsevier
The use of text-based chatbots offering individual support to customers has increased
steadily in recent years. However, thus far, research has focused on comparing text-based …

Students' adoption of AI-based teacher-bots (T-bots) for learning in higher education

R Pillai, B Sivathanu, B Metri, N Kaushik - Information Technology & …, 2024 - emerald.com
Purpose The purpose of this paper is to investigate students' adoption intention (ADI) and
actual usage (ATU) of artificial intelligence (AI)-based teacher bots (T-bots) for learning …

“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model

D Menon, K Shilpa - Heliyon, 2023 - cell.com
Open AI's ChatGPT has emerged as a popular AI language model that can engage in
natural language conversations with users. Based on a qualitative research approach using …

Virtual agents and flow experience: An empirical examination of AI-powered chatbots

AM Baabdullah, AA Alalwan, RS Algharabat… - … Forecasting and Social …, 2022 - Elsevier
The aspects that could shape customers' virtual experiences with chatbot applications are
poorly understood. Therefore, this study aims to empirically examine the main factors that …

[HTML][HTML] The paradoxes of generative AI-enabled customer service: A guide for managers

C Ferraro, V Demsar, S Sands, M Restrepo… - Business Horizons, 2024 - Elsevier
Generative artificial intelligence (generative AI) presents a disruptive innovation for brands
and society, and the power of which is still yet to be realized. In the context of customer …