We consider a non-preemptive priority M/M/m queue with two classes of customers and
multiple vacations. Service times for all customers are exponentially distributed with the …

Due to the growing complexity and size of software systems in modern society, the quality
requirements for computer software have become ever more stringent. In the past, many …

Hospital Emergency Departments (EDs) are essential for providing emergency medical
services, yet often overwhelmed due to increasing healthcare demand. Current methods for …

In this study, we analyze how customer perceptions of ex ante unfairness affect a service
provider that offers a priority service option. Customers differ in their waiting time costs, but …

We analyze a double-sided queue with priority that serves patient customers and customers
with zero patience (ie, impatient customers). In a two-sided market, high and low priority …

We study a production-inventory system with two customer classes with different priorities
which are admitted to the system following a flexible admission control scheme. The …

We consider cost minimization for an (S, s) continuous-review perishable inventory system
with random lead times and times to perishability, and a state-dependent Poisson demand …

In the last years, blockchains have become a popular technology to store immutable data
validated in a peer-to-peer way. Software systems can take advantage of blockchains to …

Increasing flexibility in assigning emergency department patients to inpatient wards shortens
the boarding time, which is known as an important driver for emergency department …

The development of KV-SSDs allows simplifying the I/O stack compared to the traditional
block-based SSDs. We propose a novel Key-Value-based Storage infrastructure for Parallel …