Despite recognition of the harmful effects of common method bias (CMB), its causes,
consequences, and remedies are still not well understood. Therefore, the purpose of this …

We perform a literature review of exploratory factor analysis (EFA) in six premier tourism and
hospitality journals to (1) identify best practices,(2) ensure that researchers apply these best …

Common method bias can appear when both the independent and dependent variable is
captured by the same response method. While the consequences of common method bias …

COVID-19 has caused an unprecedented crisis in all industries around the world. This study
sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly …

Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …

Though customer engagement (CE) and customer experience (CX) are recognized as key
research priorities, empirically derived insight into their association with tourism customers' …

Purpose Social media influencers (SMIs) have become an important source of influence that
affects consumer behaviours in their decision-making processes. As such, this justifies …

Livestreaming is an important marketing channel that could create viewers' emotional
engagement with hotels and hence boost purchase. Parasocial interaction theory explains …

Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in
enhancing customer loyalty in the banking sector. This study examines the moderators of the …

Purpose Structural equation modeling (SEM) depicts one of the most salient research
methods across a variety of disciplines, including hospitality management. Although for …