The heterogeneous implementation of ISO 9001 in service-oriented organizations

PT Chountalas, AI Magoutas, E Zografaki - The TQM Journal, 2020 - emerald.com
Purpose The purpose of this paper is to investigate the heterogeneity in the implementation
of the ISO 9001 quality management system in service-oriented organizations, and to …

An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana

AJ Kwarteng - Cogent Education, 2021 - Taylor & Francis
The purpose of the paper was to identify quality dimensions through which the service
quality performance concerning TQM implementation in a Higher Education context could …

[PDF][PDF] Key antecedents and consequences of employee engagement: Empirical evidence from ISO 9001 certified organizations operating in the ICT sector

D Kokkina, PT Chountalas, AI Magoutas - Calitatea, 2020 - researchgate.net
Employee engagement is one of the seven core quality management principles upon which
the ISO 9001 standard is based. This study aims to identify the key antecedents and …

ISO 9001: 2015 IMPLEMENTATION PLANNING IN NON-FORMAL EDUCATIONAL INSTITUTIONS IN THE FIELD OF PROGRAMMING IN INDONESIA

Y Hernawan, F Filianti, R Rasto, M Musafa - Multifinance, 2024 - altinriset.com
This study aims to develop an implementation plan for ISO 9001: 2015 in non-formal
educational institutions in the programming field in Indonesia. The approach used in this …

[PDF][PDF] ISO 9001: 2015 Implementation of State University and Colleges (SUCs) in region 3, Philippines

KES Santos, CD De Jesus, ERP Corpuz… - International Journal of …, 2021 - academia.edu
ISO 9001:2015 Implementation of State University and Colleges (SUCs) in region 3,
Philippines Page 1 International Journal of Advanced Engineering Research and Science (IJAERS) …

[PDF][PDF] Faktor Kritikal Kejayaan bagi Pelaksanaan Sistem Pengurusan Kualiti Berasaskan Syariah (MS1900) di Sebuah Pusat Islam, Universiti Awam, Malaysia

HAB Mohamed, R Yasin, NNM Mustaffa… - ISLAMIC FINANCE … - ijim.abrarglobal.com
Abstrak Sistem Pengurusan Kualiti (SPK) Berasaskan Syariah (MS1900) telah lama
diperkenalkan dalam negara Malaysia sejak tahun 2005 lagi dan terkini piawaian tersebut …

Managers' experiences of internal HR audits-A case study of follow-ups within the field of competence development

J Edén, O Zaytoun - 2021 - gupea.ub.gu.se
Purpose: The purpose of the study is to investigate managers' experiences of internal HR
audit processes within a company. The main focus will be on the HR process within the area …