针对当前供需双方数量巨大而难以快速建立服务关系, 无法保证服务质量的问题,
提出了一种面向双边资源整合的服务模式. 在该模式中, 引入第三方服务平台 …

Organisations demand new business models for value creation and innovation that require
collaboration with customers and vendors in agile and flexible networks. To realise such …

传统的服务工程方法侧重于服务功能要素(行为, 资源, 能力等) 及要素间关系的建模与构造,
较少考虑服务价值. 为此, 初步探讨了服务价值的基本概念, 提出一种图形化的服务价值建模方法 …

Fully realizing proposed “value” for both customers and providers is considered as an
ultimate goal of developing a good service system. In this paper, based on the mechanism of …

A socio-instrumental service modelling approach is presented through a tax declaration
case study. Three different service alternatives have been investigated (two paper form …

The healthcare sector is a complex domain with many stakeholders having different interests
and goals, which often are contradictory. For example, healthcare shall be equal, be of high …

The role of Knowledge-intensive Business Services (KIBS) has been enlarged in modern
business environment. As well as the enterprises in any other kinds of industries, Business …

The purpose of business-IT alignment is to optimise the relation between business and IT in
order to maximise the business value of IT. Successful business-IT alignment can be …

The purpose of business-IT alignment is to optimise the relation between business and IT in
order to maximise the business value of IT. Successful business-IT alignment can be …

Different domains, such as the health care domain, can benefit from an increased use of e-
services. However, factors such as vendor lock-in, the lack of standardized infrastructure and …