On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
Teachers' attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users' …
R Chocarro, M Cortiñas, G Marcos-Matás - Educational Studies, 2023 - Taylor & Francis
ABSTRACT The appearance of Artificial Intelligence implementations, such as text-based
virtual assistants (chatbots) in education is relatively new. These implementations can be …
virtual assistants (chatbots) in education is relatively new. These implementations can be …
Chatbots in retailers' customer communication: How to measure their acceptance?
Currently, online retailers evaluate whether chatbots—software programs that interact with
users using natural languages—could improve their customers' satisfaction. In a retail …
users using natural languages—could improve their customers' satisfaction. In a retail …
Artificial intelligence in business: A literature review and research agenda
The rise of artificial intelligence (AI) technologies has created promising research
opportunities for the information systems (IS) discipline. Through applying latent semantic …
opportunities for the information systems (IS) discipline. Through applying latent semantic …
Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications
Digital assistants (eg, Apple's Siri, Amazon's Alexa, Google's Google Assistant) are highly
complex and advanced artificial intelligence (AI) based technologies. Individuals can use …
complex and advanced artificial intelligence (AI) based technologies. Individuals can use …
Cognitive Chatbot for personalised contextual customer service: Behind the scene and beyond the hype
With the proliferation of the use of chatbots across industries, business-to-business (B2B)
businesses have started using cognitive chatbots for improved customer service which …
businesses have started using cognitive chatbots for improved customer service which …
Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19
Abstract The evolution of Artificial Intelligence (AI) has revolutionized many aspects of
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …
human life, including healthcare. Amidst the Covid-19 pandemic, AI-enabled smartwatches …
I will be with you Alexa! The impact of intelligent virtual assistant's authenticity and personalization on user reusage intentions
Abstract Intelligent Virtual Assistants (IVAs) such as Amazon Alexa have evolved from
conversational agents (CAs) and grown tremendously in popularity and market size due to …
conversational agents (CAs) and grown tremendously in popularity and market size due to …
Designing conversational agents: A self-determination theory approach
X Yang, M Aurisicchio - Proceedings of the 2021 CHI Conference on …, 2021 - dl.acm.org
Bringing positive experiences to users is one of the key goals when designing
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
conversational agents (CAs). Yet we still lack an understanding of users' underlying needs …
Chatbot-based services: a study on customers' reuse intention
FA Silva, AS Shojaei, B Barbosa - Journal of Theoretical and Applied …, 2023 - mdpi.com
The main objective of this article is to investigate the factors that influence customers'
intention to reuse chatbot-based services. The study employs a combination of the …
intention to reuse chatbot-based services. The study employs a combination of the …