Purpose The purpose of this study is to examine the development of service quality research
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …

Service quality and customer satisfaction (SQCS) have been one of the most-discussed
themes in the last two decades in tourism and hospitality research. Several new dimensions …

Purpose Digital tourism has drawn the attention of researchers around the globe. This study
aims to assess the digital tourism experience for tourist site revisit from an emerging market …

The services sector continues to play a major role in the transformation of economies. For
instance, the tourism sub-sector, which is a key segment of the service sector has become …

Abstract Sub-Saharan Africa is set to increase its tourism sector in urban areas. However, its
cities are also settings for numerous struggles over future developments coupled with …

This study explored the relationships between destination attractiveness, satisfaction, the
sense of reliving, and loyalty among American tourists who had experienced Silk Road …

This paper examines nation branding in Africa, based on a comprehensive and integrative
review of past research. This considers, among others, current place images on the …

This study revisited the relationship between destination social responsibility (DSR) and
residents' environmentally responsible behavior (ERB) in conjunction with the stimulus …

The growth of urban tourism has the potential to increase tourist–resident tensions that limit
the sustainable growth of tourism in many destination cities. Visitors' perceptions of poor …

Nature-based tourism attractiveness (NBTA) has yet to be assessed by coupling empirical
measurement of supply and demand indicators with simultaneous assessment of tourist and …