A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
and tourism research, we systematically reviewed 270 relevant studies to identify topical …
Tourist's engagement in eco-tourism: A review and research agenda
This study aims to provide a comprehensive and systematic review of antecedent,
consequence, and intervention factors of tourists' engagement in the ecotourism context …
consequence, and intervention factors of tourists' engagement in the ecotourism context …
Sentiment analysis for E-commerce product reviews in Chinese based on sentiment lexicon and deep learning
L Yang, Y Li, J Wang, RS Sherratt - IEEE access, 2020 - ieeexplore.ieee.org
In recent years, with the rapid development of Internet technology, online shopping has
become a mainstream way for users to purchase and consume. Sentiment analysis of a …
become a mainstream way for users to purchase and consume. Sentiment analysis of a …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Accommodation decision-making during the COVID-19 pandemic: Complexity insights from Greece
With the remaining ambiguity around COVID-19 effective treatment, the decision-making
process for 2020 tourists remains fraught with complexity. Drawing from a sample of 385 …
process for 2020 tourists remains fraught with complexity. Drawing from a sample of 385 …
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
The impact of hotel customer experience on customer satisfaction through online reviews
YJ Kim, HS Kim - Sustainability, 2022 - mdpi.com
With the growing popularity of the internet, customers can easily share their experiences and
information in online reviews. Consumers recognize online reviews as a useful source of …
information in online reviews. Consumers recognize online reviews as a useful source of …
COPRAS method for multiple attribute group decision making under picture fuzzy environment and their application to green supplier selection
The green supplier selection (GSS) is a significant part in green supply chain management
(GSCM). Choosing optimal green supplier can not only realize the sustainable development …
(GSCM). Choosing optimal green supplier can not only realize the sustainable development …
Picture fuzzy WASPAS method for selecting last-mile delivery mode: a case study of Belgrade
Background Last-mile delivery (LMD) is becoming more and more demanding due to an
increasing number of users and traffic problems in cities. Besides, medical crises (like the …
increasing number of users and traffic problems in cities. Besides, medical crises (like the …
The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
Purpose The purpose of this study is to provide better service to hotel customers during the
COVID-19 era. Specifically, this study focuses on understanding the changes in hotel …
COVID-19 era. Specifically, this study focuses on understanding the changes in hotel …