Social Networks in Crisis Management: A Literature Review to Address the Criticality of the Challenge
This review proposes a concise literature review aimed at identifying the current body of
knowledge on the adoption of Social Networks in crisis management. The major input is a …
knowledge on the adoption of Social Networks in crisis management. The major input is a …
[HTML][HTML] Design principles for conversational agents to support Emergency Management Agencies
Widespread mis-and disinformation during the COVID-19 social media “infodemic”
challenge the effective response of Emergency Management Agencies (EMAs) …
challenge the effective response of Emergency Management Agencies (EMAs) …
Understanding collaboration with virtual assistants–the role of social identity and the extended self
Organizations introduce virtual assistants (VAs) to support employees with work-related
tasks. VAs can increase the success of teamwork and thus become an integral part of the …
tasks. VAs can increase the success of teamwork and thus become an integral part of the …
AI‐Powered mental health chatbots: Examining users' motivations, active communicative action and engagement after mass‐shooting disasters
Chatbots are gaining their popularity in society and have triggered heated discussions in
academia as well. Currently, few studies explored the applications of AI‐powered mental …
academia as well. Currently, few studies explored the applications of AI‐powered mental …
Digital nudging in social media disaster communication
Social media has become an important channel of communication in emergency and
disaster management. Emergency Management Agencies can distribute helpful and …
disaster management. Emergency Management Agencies can distribute helpful and …
[HTML][HTML] Mapping the automation of Twitter communications on climate change, sustainability, and environmental crises—a review of current research
Highlights•Research on automated Twitter accounts in sustainability discourses is
reviewed.•The literature on this topic is limited, and the impact of automation is …
reviewed.•The literature on this topic is limited, and the impact of automation is …
Retos y perspectivas en la comunicación organizacional
L Rodríguez Fernández, P Vázquez Sande - 2019 - rodin.uca.es
La comunicación organizacional atraviesa un momento de cambio en el que la tecnología
ha asumido un papel protago-nista. Su inclusión simplifica y mejora algunos procesos de …
ha asumido un papel protago-nista. Su inclusión simplifica y mejora algunos procesos de …
[HTML][HTML] Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility …
Imagine a world where chatbots are the first responders to crises, efficiently addressing
concerns and providing crucial information. ChatGPT has demonstrated the capability of …
concerns and providing crucial information. ChatGPT has demonstrated the capability of …
Dynamic mechanism of social bots interfering with public opinion in network
Participants in discussions on online social networks tend to become polarized into clusters
of users with diametrically opposite opinions. Recent evidence has suggested that social …
of users with diametrically opposite opinions. Recent evidence has suggested that social …
Effect of AI chatbot's interactivity on consumers' negative word-of-mouth intention: mediating role of perceived empathy and anger
MC Yim - International Journal of Human–Computer Interaction, 2024 - Taylor & Francis
Although much research has examined chatbot interactivity as one of the most human-like
qualities, replicating a conversation norm in human-to-human dialogue, far less has …
qualities, replicating a conversation norm in human-to-human dialogue, far less has …