The proliferation of social media platforms and corresponding consumer adoption in recent
years has precipitated a paradigm shift, significantly altering the ways customers engage …

The individualistic nature of gig work allows workers to have high levels of flexibility, but it
also leads to atomization, leaving them isolated from peer workers. In this paper, we …

It is no secret that females engage less in programming fields than males. However, in
online communities, such as Stack Overflow, this gender gap is even more extreme: only …

While a great deal of research has studied the messages students contribute to electronic
discussion forums, productive participation in online learning conversations requires more …

Work is changing. Speed and flexibility are more in demand than ever before thanks to an
accelerating knowledge economy and sophisticated communication networks. These …

Theoretical models of collaborative learning through online discussions presuppose that
students generally attend to others' posts. However, a succession of studies over the last …

Silent users often constitute a significant proportion of an online user-generated content
system. In the context of social media such as Twitter, users can opt to be silent all or most of …

This paper reports on a study of 1840 users of the MovieLens recommender system with
identified Big-5 personality types. Based on prior literature that suggests that personality …

While a number of enterprises are now using social business platforms, there have been few
studies of the benefits to the organizations using them. This paper aims to fill that gap by …

We examine patterns of participation by employees who are members of multiple online
communities in an enterprise communities service. Our analysis focuses on statistical …