Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …
[HTML][HTML] Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations
This research examines how individuals respond differently to recommendation options
generated by ChatGPT, an AI-powered language model, in five studies. In contrast to …
generated by ChatGPT, an AI-powered language model, in five studies. In contrast to …
Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM–fsQCA
In the post COVID-19 era, social commerce witnessed significant growth due to increasing
numbers of consumers choosing online channels as their preferred means of shopping …
numbers of consumers choosing online channels as their preferred means of shopping …
Space tourism: Value-attitude-behavior theory, artificial intelligence, and sustainability
Despite concerns over its sustainability, space tourism is an emerging luxury consumer
service which is promoted to participants as providing a new connection to Earth and …
service which is promoted to participants as providing a new connection to Earth and …
[HTML][HTML] GPT and CLT: The impact of ChatGPT's level of abstraction on consumer recommendations
SN Kirshner - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study explores how ChatGPT interprets information through the lens of Construal Level
Theory (CLT). The findings show that ChatGPT exhibits an abstraction bias, generating …
Theory (CLT). The findings show that ChatGPT exhibits an abstraction bias, generating …
Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases
This study reviews the use of artificial intelligence (AI) technology applications, particularly
augmented reality (AR) and virtual reality (VR), in the beauty and cosmetic industry (BCI). It …
augmented reality (AR) and virtual reality (VR), in the beauty and cosmetic industry (BCI). It …
How does artificial intelligence affect the environmental performance of organizations? The role of green innovation and green culture
Despite the importance of artificial intelligence (AI) in improving environmental performance,
the mechanisms and boundary conditions through AI use affects environmental performance …
the mechanisms and boundary conditions through AI use affects environmental performance …
Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting
Despite the increasing severity of stressors in the service sector, little research has explored
the impact of insomnia among frontline service employees (FSEs) on their service behavior …
the impact of insomnia among frontline service employees (FSEs) on their service behavior …
Service resilience in an increasingly ambiguous, dynamic and complex world–absorb, adapt and transform
Purpose This editorial introduces a special issue of the Journal of Services Marketing,
dedicated to the concept of resilience in the services sector. This editorial aims to identify …
dedicated to the concept of resilience in the services sector. This editorial aims to identify …
Can aid interventions facilitate project resilience performance? An inverted U-shaped relationship investigation
International development organizations have provided aids for a range of projects in
developing countries, where the volatile, uncertain, complex, and ambiguous environment …
developing countries, where the volatile, uncertain, complex, and ambiguous environment …