The purpose of this study is to investigate sport center members' perceived service quality
levels with a view to Kano customer expectations and requirements model. To that end, a …

Hotel businesses have an important place in the tourism sector. Hotel businesses want
better customer service by meeting their demands and expectations, thus attracting more …

Due to the intense competition that prevails in today's markets, it is necessary to constantly
monitor target audiences in order to harmonize goods and services with consumer …

ÖZET Günümüzdeki işletmelerin rekabet edebilmesi müşteri istek ve ihtiyaçlarının anlaşılıp,
iş süreçlerinin ve ürünlerin bunlara yönelik tasarlamalarıyla mümkün hale gelmektedir …