After-sales services and aftermarket support: a systematic review, theory and future research directions

CM Durugbo - International Journal of Production Research, 2020 - Taylor & Francis
After-sales and aftermarkets are significant revenue streams for industrial companies. After-
sales services are activities during warranty periods that include field technical assistance …

Centralization versus decentralization: Risk pooling, risk diversification, and supply chain disruptions

AJ Schmitt, SA Sun, LV Snyder, ZJM Shen - Omega, 2015 - Elsevier
We investigate optimal system design in a multi-location system in which supply is subject to
disruptions. We examine the expected costs and cost variances of the system in both a …

Smart and sustainable city logistics: Design, consolidation, and regulation

P Fontaine, S Minner, M Schiffer - European Journal of Operational …, 2023 - Elsevier
Growing e-commerce delivery increases traffic congestion and demands for smart last-mile
city distribution systems. In this context, municipalities and logistics service providers aim …

Is there a performance tradeoff in managing order fulfillment and the bullwhip effect in supply chains? The role of information sharing and information type

D Ojha, F Sahin, J Shockley, SV Sridharan - International Journal of …, 2019 - Elsevier
In a supply chain setting with demand and lead time variability, we use simulation to
investigate the impact of information sharing on both the Bullwhip Effect (BWE) and the …

Robust location and sizing of electric vehicle battery swapping stations considering users' choice behaviors

N Zhang, Y Zhang, L Ran, P Liu, Y Guo - Journal of Energy Storage, 2022 - Elsevier
Battery swapping electric vehicle (EV) is an effective way to achieve vehicle electrification
due to its advantage in reducing the waiting time and the upfront purchase cost, and …

Reducing passenger waiting time in oversaturated metro lines with passenger flow control policy

J Liang, G Zang, H Liu, J Zheng, Z Gao - Omega, 2023 - Elsevier
Oversaturation during peak hours brings about severe challenges for metro operations
management in megacities. It can deteriorate passengers' service level experience and …

Building supply chain resilience through virtual stockpile pooling

F Liu, JS Song, JD Tong - Production and Operations …, 2016 - journals.sagepub.com
Stockpiling inventory is an essential strategy for building supply chain resilience. It enables
firms to continue operating while finding a solution to an unexpected event that causes a …

Network inventory deployment for responsive fulfillment

N Kim, B Montreuil, W Klibi, MZ Babai - International Journal of Production …, 2023 - Elsevier
Customer expectations on fulfillment responsiveness is growing with prevalent home
delivery practices via e-retails or omnichannel operations. Tight responsiveness …

Distributionally robust production and replenishment problem for hydrogen supply chains

M Deng, B Bian, Y Zhou, J Ding - Transportation Research Part E: Logistics …, 2023 - Elsevier
This study investigates a two-stage production and replenishment problem for the hydrogen
supply chain (HSC), where the uncertainty of demand and the risk of pipeline disruptions are …

Inventory availability commitment under uncertainty in a dropshipping supply chain

N Kim, B Montreuil, W Klibi - European Journal of Operational Research, 2022 - Elsevier
Dropshipping, where e-retailers manage marketing and dropshippers manage inventory
and fulfillment, has become a common practice in e-commerce. However, due to information …