Combining strategies for high service productivity with successful service innovation: 将高服务生产率的战略与成功的服务创新相结合
J Hofmeister, MHG Schneider… - The Service Industries …, 2022 - Taylor & Francis
服务创新和服务生产力是企业获得竞争优势的关键因素。 尽管以前的研究已经推进了对每个
主题的理解， 但很少有人试图弥合这两个研究流之间的差距。 为了解释企业如何将高服务 …
主题的理解， 但很少有人试图弥合这两个研究流之间的差距。 为了解释企业如何将高服务 …
Service productivity: a systematic review of a dispersed research area
The service productivity literature has grown remarkably over the last two decades and has
gathered substantial knowledge. However, with the gradual acceleration of knowledge …
gathered substantial knowledge. However, with the gradual acceleration of knowledge …
Openness of technology adoption, top management support and service innovation: a social innovation perspective
Purpose Technology has been central and has made service innovations technically
feasible and economically viable. Top management support, however, plays an important …
feasible and economically viable. Top management support, however, plays an important …
The relative effects of business-to-business (vs. business-to-consumer) service innovations on firm value and firm risk: An empirical analysis
Many firms introduce both business-to-business service innovations (B2B-SIs) and business-
to-consumer service innovations (B2C-SIs) and need to better allocate their resources …
to-consumer service innovations (B2C-SIs) and need to better allocate their resources …
Service innovation management in a modern economy: Insights on the interplay between firms' innovative culture and project-level success factors
ML Santos-Vijande, JÁ López-Sánchez… - … Forecasting and Social …, 2021 - Elsevier
Despite the growing importance of the service industry in modern economies, research on
service innovation success has been far less prolific than has work on product innovation …
service innovation success has been far less prolific than has work on product innovation …
Microfirms and innovation in the service sector
DB Audretsch, AS Kritikos, A Schiersch - Small Business Economics, 2020 - Springer
In the context of microfirms, this paper analyzes whether the link between the three aspects
involving innovative activities—R&D, innovative output, and productivity—hold for …
involving innovative activities—R&D, innovative output, and productivity—hold for …
Sustaining the current or pursuing the new: incumbent digital transformation strategies in the financial service industry: A configurational perspective on firm …
M Dehnert - Business Research, 2020 - Springer
Digital transformation (DT) is a major challenge for traditional companies. Despite the term,
DT is relatively new; its substance is not: a whole stream of research has examined the …
DT is relatively new; its substance is not: a whole stream of research has examined the …
Measuring and managing service productivity: a meta-analysis
Despite service productivity's scholarly prominence and practical relevance, past research in
marketing has primarily adopted isolated perspectives from which disjointed empirical …
marketing has primarily adopted isolated perspectives from which disjointed empirical …
Exploring EO strategic performance measures: value-added versus efficiency outcomes
Purpose Research on entrepreneurial orientation (EO) seeks to understand the EO–
performance relationship. However, at a strategic level, performance relates to a competitive …
performance relationship. However, at a strategic level, performance relates to a competitive …
Innovation in legal services: The practices that influence ideation and codification activities
This study examines how firms' innovation practices affect ideation and knowledge
codification. Building on previous studies of service innovation, we develop a hierarchic …
codification. Building on previous studies of service innovation, we develop a hierarchic …