This study investigates the public's initial trust in so-called “artificial intelligence”(AI) chatbots
about to be introduced into use in the public sector. While the societal impacts of AI are …

Humans make mistakes. Humans make mistakes especially while filling out tax returns,
benefit applications, and other government forms, which are often tainted with complex …

The defining characteristic of 2020 is life interrupted. Countries around the globe are
impacted by wholescale stay-at-home orders, looming economic collapse, heightened …

The influence of emotions is very significant in PSIT, since these professionals usually find
themselves interpreting in communicative situations in which the people that they provide a …

The implementation work of street‐level bureaucrats (SLBs) is becoming more complex due
to concurrent imperatives. While previous research has focused on SLBs' discretion …

Public organizations fulfill critical needs in communities across the United States, such as
housing, environmental protection, public education, and more. In this important role …

En la fase de cerrar esta obra, nos llega la noticia de que el profesor Martín Bassols Coma
ha fallecido en septiembre de 2018. No es una noticia agradable para nadie y menos para …

This paper argues for the importance of the citizen–state encounter as the focal point for
public administration research. It urges theory development and testing that humanizes …

Empathy is often cited within the public administration literature, yet its uses are isolated,
incidental and frequently in conflict. Like many other academic and applied fields before it …

Pelayanan publik merupakan hak seluruh masyarakat tanpa kecuali. Pelayanan memiliki
hubungan erat dengan tanggung jawab pelayanan publik di tingkat pusat, daerah dan …