A basement computer room at Buy. com headquarters in Aliso Viejo, California, holds what
some believe to be the heart of the new digital economy. Banks of modems dial out over …

There have been many claims that the Internet represents a new nearly “frictionless market.”
Our research empirically analyzes the characteristics of the Internet as a channel for two …

A fundamental dilemma confronts retailers with stand-alone sites on the World Wide Web
and those attempting to build electronic malls for delivery via the Internet, online services, or …

The current status of studies of online shopping attitudes and behavior is investigated
through an analysis of 35 empirical articles found in nine primary Information Systems (IS) …

The Internet has signi. cantly reduced the marginal cost of producing and distributing digital
information goods. It also coincides with the emergence of new competitive strategies such …

Internet shopbots compare prices and service levels at competing retailers, creating a
laboratory for analysing consumer choice. We analyse 20,268 shopbot consumers who …

This paper examines search across competing e-commerce sites. By analyzing panel data
from over 10,000 Internet households and three commodity-like products (books, compact …

On-line retail sales of goods and services are projected to grow from $45 billion in 2000, or
1.5 percent of total retail sales, to $269 billion in 2005, or 7.8 percent of total retail sales …

Internet‐based companies need to remain competitive. One way of improving competitive
advantage is to attract more customers and increase customer retention; for example, by …

Many service firms are pursuing electronic distribution strategies to augment existing
physical infrastructure for product and service delivery. But little systematic study has been …