Purpose–How do we measure the success of a hotel business? What factors determine
performances? This paper seeks to explore the responses which researchers and …

Purpose The purpose of this paper is to examine the factors affecting profitability in
Malaysian-listed companies. It has been argued that profitability is the main pillar for any …

With the market competition of hotel industry being heated, it is critical that hotels have a
breadth of resource and more flexible forms to meet the needs of a changing marketplace. In …

Purpose The purpose of this paper is to investigate the structural relationships between total
quality management (TQM) and employee satisfaction and hotel performance …

Purpose This study is conducted to determine the factors that affect profitability in Chinese
listed companies (by using financial ratios). Four independent variables liquidity, intangible …

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory
study | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

Many studies have examined quality management and environmental management
separately. This paper analysed the commitment to quality and environmental management …

Improving performance through better processes should be the focus of quality
professionals. Based on the IPO (Input-Process-Output) model, this study considers total …

Abstract Service quality is vital to the success of any service organization. The rapid growth
of the Malaysian hotel industry in the 2000's forced hotel operators to seriously recognize …

The behavioral intentions of customers are playing an increasingly important role in
generating profits in the hotel industry. The aim of this research is to gain an improved …