In recent years, research on Key Performance Indicators (KPIs) management has grown
exponentially, giving rise to a multitude of heterogeneous approaches addressing any …

Background: Reverse supply chains of machinery and equipment face significant
challenges, and overcoming them is critical for effective customer service and sustainable …

In an era ruled by data and information, engineers need new tools to cope with the
increased complexity of industrial operations. New architectural models for industry enable …

The aim of the study in this paper is to show how the performance of banks can be evaluated
by ranking them based on Balanced Scorecard (BSC) and Multicriteria Decision Making …

In the domain of IT benchmarking (ITBM), a variety of data and information are collected.
Although these data serve as the basis for business analyses, no unified semantic …

Today, enterprises can be characterised by various key facets: globalisation, distributed
manufacturing, data and knowledge management, advanced automation and robotics …

The most successful enterprises plan its SOA adoption process as a series of maturity
stages, where each stage acts as a foundation for the next. Various SOA maturity models …

Process mining has gained traction over the past decade and an impressive body of
research has resulted in the introduction of a variety of process mining approaches …

Atualmente as organizações competem num mercado livre. Para terem capacidade de
competição necessitam de ter uma estrutura organizacional sólida que apenas acontece …

With worldwide inter-enterprise collaboration and interoperability background, automatic
collaborative business process deduction is a crucial researching subject. We have …