Purpose–The aim of this study is to examine how market orientation, innovation, and
corporate social responsibility (CSR) jointly impact business performance …

Due to the increasing importance and investment in modern information systems (IS)
technologies, the evaluation of service quality (SQ) in information system environments has …

This paper, which was a part of a larger study, seeks to empirically assess and analyse
overall customer satisfaction (CS) with service quality delivered by mobile …

The study examines customer's motivation for complaining and non-complaining behaviour
towards mobile telecommunication services. The study was a cross-sectional survey …

This study investigates parents' awareness of children's right to participate in family decision-
making within the context of Akropong-Akuapem, Ghana. Anchored in the principles of the …

This paper seeks to investigate the relationship amongst service experience, customer
satisfaction and brand loyalty in the Ghanaian telecommunication industry. Students from …

The paper examines customer satisfaction and complaint responses towards Mobile
telephony services. The study was a cross-sectional survey involving customers from two …

The last decade has seen rapid growth in the uptake of mobile communication technologies
around the world. Mobile telephones in particular have demonstrated an exceptional ability …

Drawing on institutional theory, this paper is aimed at providing further understanding and
explanation to the Ghanaian telecom industry today. In particular the research sought to …

Organizations, both private and public, in today's dynamic marketplaces are increasingly
leaving antiquated marketing philosophies and strategies to the adoption of more customer …