The importance of store atmospherics on consumers' shopping behavior has been widely
studied since the 1970s. Over the years, and with the development of technology, store …

This research draws upon the increasing usage of AI in service. It aims at understanding the
extent to which AI systems have multiple intelligence types like humans and if these types …

The landscape of grocery shopping is changing fast. Online retailing via home delivery or
'click and collect', convenience stores and various hybrid shopping channels are gaining …

Abstract COVID-19, combined with firms' multichannel adjustments, has accelerated
changes in consumer shopping behaviors. This paper explores these issues through a …

Retail is undergoing a series of major transformations as platform-based multi-sided
marketplaces, like Amazon, Alibaba, eBay, JD. com and Rakuten, are challenging …

Purpose As consumers spend more time shopping online, traditional retailers are facing a
decline in on-site shoppers. To help the industry in the omnichannel era, we propose that a …

Purpose The online brand advocacy behaviors of omnichannel shoppers, who mainly rely
on integrated brick-and-mortar stores (recognized as a vital channel for delivering a …

This study relies on the Stimulus-Organism-Response (S–OR) paradigm to explore the
mediating role of the desire to stay at the shopping mall in the relationship between shopper …

In retailing, ongoing management is needed to avoid compromising customer relationships
and organizational performance because of consumers' or employees' dysfunctional …

Purpose This paper aims to explore the effects of interpersonal conflicts in the social
workplace on various rationalized, knowledge-hiding behaviors in service organizations …