Digital discretion: A systematic literature review of ICT and street-level discretion

PA Busch, HZ Henriksen - Information Polity, 2018 - content.iospress.com
This study reviews 44 peer-reviewed articles on digital discretion published in the period
from 1998 to January 2017. Street-level bureaucrats have traditionally had a wide ability to …

[HTML][HTML] Artificial intelligence in public services: When and why citizens accept its usage

TS Gesk, M Leyer - Government Information Quarterly, 2022 - Elsevier
Interest in implementing artificial intelligence (AI)–based software in the public sector is
growing. First implementations and research in individual public services have already been …

Review of performance assessment frameworks of e-government projects

H Singh, P Grover, AK Kar… - … : People, process and …, 2020 - emerald.com
Purpose The purpose of this paper is to summarize the literature of electronic government
frameworks and models to identify various constructs and their relationship to measure the …

Why e-government projects fail? An analysis of the Healthcare. gov website

L Anthopoulos, CG Reddick, I Giannakidou… - Government information …, 2016 - Elsevier
Electronic government or e-government project failure has been widely discussed in the
literature. Some of the common reasons cited for project failure are design-reality gaps …

E-Government implementation challenges in small countries: The project manager's perspective

L Glyptis, M Christofi, D Vrontis, M Del Giudice… - … Forecasting and social …, 2020 - Elsevier
E-Government is a global trend with far-reaching benefits if implemented in the optimal way.
All nations, irrespective of whether they are considered developed or developing …

Towards a comprehensive understanding of digital government success: Integrating implementation and adoption factors

JR Gil-Garcia, MÁ Flores-Zúñiga - Government Information Quarterly, 2020 - Elsevier
When analyzing the causes that lead to digital government success or failure, state of the art
research is often divided into two main areas:(1) implementation of these initiatives by …

Understanding the e-government paradox: Learning from literature and practice on barriers to adoption

A Savoldelli, C Codagnone, G Misuraca - Government Information Quarterly, 2014 - Elsevier
We have identified a paradox in the still low adoption of e-government after more than two
decades of policy efforts and public investments for the deployment of online public services …

Managing e‐Government: value positions and relationships

J Rose, JS Persson, LT Heeager… - Information systems …, 2015 - Wiley Online Library
Public sector managers take much of the responsibility for selecting, commissioning,
implementing and realising benefits from information technology (IT) projects. However, e …

[图书][B] Enacting electronic government success: An integrative study of government-wide websites, organizational capabilities, and institutions

JR Gil-Garcia - 2012 - Springer
Many countries around the world are investing a great amount of resources in government IT
initiatives. However, few of these projects achieve their stated goals and some of them are …

Rethinking the assessment of e-government implementation in developing countries from the perspective of the design–reality gap: Applications in the Indonesian e …

H Choi, MJ Park, JJ Rho, H Zo - Telecommunications Policy, 2016 - Elsevier
E-government has received increasing attention as an innovative method for improved
governance, and many countries are channeling their efforts and resources into its …