The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

This paper presents an exhaustive review of literature on the current developments in
internet banking. It provides an overview of the changes as well as the ongoing research on …

Purpose This study aims to discuss the main points in the dimensions of the quality of the
electronic services to be considered in the future to adapt to future transactions and how to …

The purpose of this research paper is to ascertain what factors are responsible for the
increase or decrease in the customer loyalty and customer satisfaction while using Pakistani …

The purpose of this study is to identify and validate the underlying factors influencing bank
employees' perception towards technology enabled banking and examining the association …

Lately, the global banking services industry has faced numerous challenges: the
digitalization, increased competition, the instability of monetary and foreign exchange …

The overall purpose of this study is to develop an understanding of the issues that influence
initial trust on behavioural intention to use internet banking in developing countries like the …

The Net Promoter Score (NPS) is a popular metric for measuring customer loyalty and is
claimed by Reichheld to predict a company's growth. However, various academic studies …

The expansion of information communication technology (ICT) significantly influences
organizations service delivering culture. The financial institutions, particularly the banking …

Evaluating the impact of technology investments is a complex task. I examine whether the
end-user satisfaction is a valid measurement of technology performance in the public sector …