[PDF][PDF] Towards an economic recovery after the COVID-19 pandemic: empirical study on electronic commerce adoption of small and medium enterprises in Vietnam
The COVID-19 outbreak has created a severe crisis for general economic situation. Despite
the short time span of the pandemic, many innovations are implemented for organizational …
the short time span of the pandemic, many innovations are implemented for organizational …
The effect of built environments on the walking and shopping behaviors of pedestrians; A study with GPS experiment in Sinchon retail district in Seoul, South Korea
With this research, we aim to identify built environmental components of retail districts that
affect pedestrian behaviors and influence their shopping behavior. We conducted GPS …
affect pedestrian behaviors and influence their shopping behavior. We conducted GPS …
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
BW Gao, IKW Lai - International Journal of Hospitality Management, 2015 - Elsevier
Integrated resorts provide different leisure services including casinos, hotels, food and
beverage (F&B), and shopping. Tourists staying in an integrated resort would experience a …
beverage (F&B), and shopping. Tourists staying in an integrated resort would experience a …
Managing shopping experience through mall attractiveness dimensions: An experience of Indian metro cities
Purpose The purpose of this paper is to understand the dimensions of mall attractiveness for
Indian shoppers from the metro cities of New Delhi, Kolkata, Chennai and Mumbai; and …
Indian shoppers from the metro cities of New Delhi, Kolkata, Chennai and Mumbai; and …
Do built environments affect pedestrians' choices of walking routes in retail districts? A study with GPS experiments in Hongdae retail district in Seoul, South Korea
This study aims to reveal components of built environments that influence pedestrians'
walking patterns and potential consumption in a retail district. We conducted a Global …
walking patterns and potential consumption in a retail district. We conducted a Global …
Relationships among employee acting, customer-perceived service quality, emotional well-being and value co-creation: An investigation of the financial services …
Purpose Hinged on the transformative service paradigm, this study investigates the
relationships among employee acting, customer-perceived service quality, customer …
relationships among employee acting, customer-perceived service quality, customer …
Development of a campus facility management operational framework using a modified Delphi method
An effective facility management process is crucial to overall firm performance and is
becoming a core competency for organizations seeking to gain a competitive advantage …
becoming a core competency for organizations seeking to gain a competitive advantage …
Determining mobile money service customer satisfaction and continuance usage through service quality
Mobile money service is a major retail financial service provided by telecommunication firms
and formal banking institutions in many countries in Sub-Saharan Africa. The increased …
and formal banking institutions in many countries in Sub-Saharan Africa. The increased …
Measuring the productivity of facilities management
J Bröchner - Journal of Facilities Management, 2017 - emerald.com
Purpose The purpose of this study is to identify methods appropriate for measuring the direct
productivity of facilities management (FM) with respect to the providers, on both the industry …
productivity of facilities management (FM) with respect to the providers, on both the industry …
Facilities management and clients satisfaction nexus in hotels in secondary cities in Ghana: A study of selected hotels in Wa
T Alhassan, JK Kidido - Facilities, 2023 - emerald.com
Purpose This study aims to assess how the provision of facilities management (FM) services
influences customer satisfaction in hotels in secondary cities. This study focussed on …
influences customer satisfaction in hotels in secondary cities. This study focussed on …