Entrepreneurship is one of the business forces with the greatest power to transform today's
society, due to its ability to discover and take advantage of new opportunities to satisfy …

This paper aims to figure out the potential impact of Big Data (BD) on Critical Success
Factors (CSFs) of Customer Relationship Management (CRM). In fact, while some authors …

The e-CRM application has currently offered benefits for companies in different business
sectors, especially in hospitality industry. The objective of this paper is to investigate the …

Purpose The purpose of this study is to introduce a unified framework, which integrates
knowledge management (KM)(knowledge acquisition, diffusion and application, knowledge …

Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …

Influence of social media technologies on organizational performance through knowledge and
innovation | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose Drawing on the knowledge-based view (KBV), the study investigates the impact of
entrepreneurial leadership (EL) on knowledge management (KM) processes and further …

Purpose Although Social Media use has become all-pervasive, previous research has failed
to explain how to use Social Media tools strategically to create business value in today's …

With the emergence of social media, customer relationship management has undergone
noticeable changes and gained a great deal of attention from researchers and practitioners …

The literature on the knowledge management relatively ignores an important concept, the
individual knowledge management engagement-the degree to which a knowledge worker is …