What qualities make a leader succeed in business or politics? In an era when the
information revolution has dramatically changed the playing field, when old organizational …

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-
voice-relational work that goes beyond testable job skills but is essential for job completion …

Job segregation—the tendency for men and women to work in different occupations—is
often cited as the reason that women's wages lag men's. But this begs the question: What is …

In an era when greater responsiveness is required of government workers, the authors test
whether there is a blind spot in employee performance appraisals that prevents rewarding …

Social structure and personality (SSP) research is concerned with the relationship between
macro-social systems or processes and individual feelings, attitudes, and behaviors. It is …

This article examines gender differences in the emotion management of men and women in
the workplace. The belief in American culture that women are more emotional than men has …

ABSTRACT Black, Mendenhall, and Oddou's Framework for International Adjustment (FIA) is
a well-known and established research model that describes the cross-cultural adjustment …

With increased recognition of the existence of emotions in everyday interpersonal
interactions, the need for emotions in cross‐cultural interactions has become more obvious …

Emotional expression is the lifeblood of any organisation or community. This paper reviews
recent approaches, research issues and trends in emotion research and then applies …

Emotions are part and parcel of our working life, as can be witnessed in the present volume
and in many other recent publications on emotions in organizations (eg, Ashkanasy, Härtel …