In business-to-business (B2B) service organisations, unethical practices frequently lead to
an adverse impact on business. Therefore, B2B must adopt the ethical use of information …

Fifteen years have passed since the term Online Dispute Resolution (ODR) was coined as
an umbrella term describing a wide array of online procedures and technological tools that …

Redress is concerned with internal complaint-handling procedures through which
consumers seek compensation or to rectify the problems that occur during e-commerce …

Online dispute resolution (ODR) has improved access to justice in the digital world. ODR
users benefit from faster and cheaper dispute resolution mechanisms compared to …

One of the objectives of Directive 2013/11/EU was to promote high-quality consumer
alternative dispute resolution (ADR) schemes in the European Union (EU) through the …

Access to civil justice has been on the research and policy agenda for a number of decades.
Nevertheless, old hurdles—including costs and delays—continue to challenge access to …

The steady growth of internet commerce over the past twenty years has given rise to a host
of new legal issues in a broad range of fields. This authoritative Research Handbook …

Through its case law, the CJEU has developed and established various legal institutions
and principles guaranteeing the effectiveness of EU law including consumer protection law …

En el ámbito del e-commerce, los ADR se presentan como la senda más adecuada para
que consumidores y empresarios resuelvan a través de una plataforma web única y gratuita …

Mecanismos alternativos de resolución de conflictos por medios electrónicos / Rolando
Joaquín Ortega Hernández Page 1 BOSCH EDITOR Mecanismos alternativos de resolución …