Purpose–The purpose of this paper is to offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can …
Designing a business model is not a one-off process; adjustments are often required. To create such adjustments and realize business model innovation, firms require the …
Abstract Knowledge of how entrepreneurial marketing is conducted in industrial markets is currently rather weak. This study explores the marketing decision-making process of …
Purpose This paper aims to explore a new causal link between market orientation and business performance by introducing dynamic capabilities as a mediator of the relationship …
Essentials of Marketing, seventh edition, provides an accessible, lively and engaging introduction to marketing. Taking a practical, tactical approach, the authors cover traditional …
N Taherparvar, R Esmaeilpour… - Journal of knowledge …, 2014 - emerald.com
Purpose–This paper aims to examine the effect of customer knowledge management (CKM) on continuous innovation and firm performance in 35 private banks in Guilan (Iran). CKM …
LYM Sin, ACB Tse, FHK Yim - European Journal of marketing, 2005 - emerald.com
Purpose–To develop a reliable and valid measuring scale for customer relationship management (CRM). Design/methodology/approach–A series of studies were conducted for …
B Nguyen, DS Mutum - Business Process Management Journal, 2012 - emerald.com
The purpose of this paper is to provide academics and practitioners working with customer relationship management (CRM) with a review of key topics, such as advances in CRM, the …
The literature implies that entrepreneurial and market orientations are market-based resources that are essential for securing business success, but their performance impacts …