Purpose Recent literature on healthcare quality demands more contextualized and patient-
perspective research, as models from developed countries are not suitable for developing …

Purpose In line with rapidly developing digitalized marketing technologies, extended service
quality has been actively investigated in the exhibition industry. The importance of distinct …

This work examines the connections between service quality (SQ), service value (SV),
customer satisfaction (CS), and customer loyalty (CL) within the healthcare industry. In …

This study reviewed the mediating effect of patient satisfaction between dental practice-
related factors and patient loyalty in dental healthcare services (dental practice). This …

The expansion of healthcare infrastructure has led to a surge in demand for diagnostic
equipment, presenting opportunities for healthcare equipment suppliers. However, the …

The present study aims to identify the impact of corporate social responsibility on patients'
intention to revisit the healthcare industry. Furthermore, mediating the role of patient …

Purpose This study aims to explore and understand the role of word-of-mouth (WOM),
including electronic WOM (e-WOM), in healthcare services through social identity theory …

Purpose This study aims to analyze the influence of the dimensions of Sharia hospital
service standards, religiosity commitment and trust of Muslim patients on attitudes and …

The healthcare industry is undergoing a paradigm shift towards patient-centered care. In this
competitive environment, patient satisfaction and loyalty are crucial for hospitals. While …

Patient loyalty is a significant aspect of marketing strategies in the health industry, including
hospitals. Loyal patients will return for treatment and recommend the hospital to others, and …