Query Reformulation Using Post-Execution Results Analysis
Y Liu, Y Chen, Q Yu, JR Wen - US Patent App. 13/248,894, 2013 - Google Patents
US20130086024A1 - Query Reformulation Using Post-Execution Results Analysis - Google
Patents US20130086024A1 - Query Reformulation Using Post-Execution Results Analysis …
Patents US20130086024A1 - Query Reformulation Using Post-Execution Results Analysis …
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
IA Podgorny, B Indyk, TF Goodyear - US Patent 10,733,677, 2020 - Google Patents
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …
query terms with a customer self-service system for a tax return preparation system …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …
support system by using a crowd-machine learning hybrid predictive model, according to …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
IA Podgorny, M Cannon, TF Goodyear… - US Patent …, 2019 - Google Patents
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
IA Podgorny, W Bartolome, NR Patterson - US Patent 10,242,093, 2019 - Google Patents
A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …
search query terms received by a customer support system from a user, according to one …
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service …
TF Goodyear, B Indyk, IA Podgorny… - US Patent …, 2020 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
B Indyk, IA Podgorny, TF Goodyear… - US Patent …, 2019 - Google Patents
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
Enabling a support service to provide automated problem resolution based on real time chat analytics
An embodiment of the invention directed to a method for resolving a problem detected in a
data processing machine includes establishing a chat link between a machine user and a …
data processing machine includes establishing a chat link between a machine user and a …
Method and system for providing real time search preview personalization in data management systems
IA Podgorny, B Indyk, LF Wei - US Patent 10,922,367, 2021 - Google Patents
Primary Examiner Nicholas Ulrich (74) Attorney, Agent, or Firm-Paradice and Li LLP (57)
ABSTRACT A method and system provides personalized search results to users of a data …
ABSTRACT A method and system provides personalized search results to users of a data …
Natural language incident resolution
NA McKeeman, J Shkavritko - US Patent 8,935,153, 2015 - Google Patents
(57) ABSTRACT A natural language incident report resolution method and system are
provided. Natural language incident reports received from a user are analyzed to determine …
provided. Natural language incident reports received from a user are analyzed to determine …