Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many
interact in a non-native language. Yet we know little about how IPAs currently support or …

Despite growing levels of usage of Intelligent Personal Assistants (hereinafter, IPA), their in-
home usage has not been studied in depth by scholars. To increase our understanding of …

Politeness is important in human–human interaction when asking people to engage in
sensitive conversations. If politeness manifests similarly in human–chatbot interaction, it may …

Conversational User Interfaces (CUI) on mobile devices are the most accessible and
widespread examples of voice-based interaction in the wild. This paper presents a survey of …

Voice interaction has long been envisioned as enabling users to transform physical
interaction into hands-free, such as allowing fine-grained control of instructional videos …

This study examines the effects of noise and the use of an Intelligent Virtual Assistant (IVA)
on the task performance and workload of office workers. Data were collected from forty-eight …

We know there is something special about speech. Our voices are not just a means of
communicating. They also give a deep impression of who we are and what we might know …

Time and technology permeate the fabric of teamwork across a variety of settings to affect
outcomes which have a wide range of consequences. However, there is a limited …

Current speech agent interactions are typically user-initiated, limiting the interactions they
can deliver. Future functionality will require agents to be proactive, sometimes interrupting …